Terms and Conditions

Privacy Policy

Shipping Policy

Refund & Return Policy

Cancellation Policy

Terms & Conditions

General

  1. These Terms and Conditions govern your use of the website www.ola.my operated by OLA Online Marketing (here after referred to as “OLA.my”, “we”, “us”, or “our”).
  2. By using this website, you affirm that you are at least 18 years old and capable of entering into legally binding agreements.

Products and Orders

  1. All products listed are subject to availability. We reserve the right to limit quantities or cancel orders at our discretion.
  2. Prices listed are in Malaysian Ringgit (MYR) and inclusive of applicable SST unless stated otherwise.
  3. Once an order is placed and payment is confirmed, we will process the order for shipment. Orders cannot be modified once they are confirmed.
  4. Product images are for illustrative purposes and may differ slightly from the actual product.

Payment

  1. We accept online payments via FPX, Credit / Debit cards, E-Wallets, and other payment methods as displayed at checkout.
  2. All payments must be completed at the time of ordering. We reserve the right to cancel any unpaid or partially paid orders.

Delivery

  1. We deliver across Peninsular Malaysia. Delivery times may vary depending on location and stock availability.
  2. Free delivery may apply to selected areas and product types as stated on the website.
  3. Customers are responsible for ensuring the delivery address is accurate and accessible.

Installation Services

  1. For selected appliances, installation services may be offered by third-party providers or in-house teams. Charges and terms will be specified at checkout.
  2. Customers must ensure installation sites are prepared and accessible. Additional charges may apply for complex installations (e.g., drilling, ceiling works, extended piping).

Return, Refund & Warranty

  1. We allow returns within 7 days of delivery for defective or wrong items. All returns must be in original packaging with proof of purchase.
  2. Refunds are processed via the original payment method within 7 – 14 working days upon item return verification.
  3. All products sold are covered under brand warranty. Warranty terms may vary by product and manufacturer. Please retain original receipts for warranty claims.

Limitation of Liability

  1. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
  2. We make no warranties, express or implied, regarding the website’s functionality, availability, or accuracy.

Intellectual Property

  1. All content on this website—including text, images, logos, and trademarks—is the property of OLA.my and its partners. You may not use, copy, or distribute any content without written consent.

Account Registration

  1. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
  2. OLA.my reserves the right to suspend or terminate accounts found to be fraudulent or in breach of these terms.

Changes to Terms

  1. We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page with the updated date.

Governing Law

  1. These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising will be subject to the jurisdiction of the Malaysian courts.

Privacy Policy

Introduction

  1. This Privacy Policy outlines how OLA Online Marketing ("OLA.my", "we", "our", or "us") collects, uses, and protects the personal information of users ("you") of www.ola.my.
  2. By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

  1. Personal Information: When you register, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and payment details.
  2. Non-Personal Information: We may collect data such as browser type, device information, IP address, and website usage patterns through cookies or analytics tools.

How We Use Your Information

  1. To process and fulfill your orders, including delivery and customer service.
  2. To personalize your experience and improve our website.
  3. To communicate with you about promotions, updates, or support, where you have consented.
  4. To comply with legal and regulatory requirements.

How We Protect Your Information

  1. We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse.
  2. All transactions are processed through secure payment gateways and are not stored on our servers.

Sharing Your Information

  1. We do not sell, trade, or rent your personal information to third parties.
  2. We may share your data with trusted third-party service providers (e.g., delivery partners, payment gateways) solely for fulfilling our services.
  3. We may disclose personal information when required by law or to protect our rights and property.

Cookies

  1. Our website uses cookies to improve your browsing experience and analyze website traffic.
  2. You can choose to disable cookies through your browser settings; however, this may affect site functionality.

Your Rights

  1. You have the right to access, correct, or delete your personal data held by us.
  2. You may opt out of receiving marketing emails by clicking the 'unsubscribe' link in our messages.

Third-Party Links

  1. Our site may contain links to external websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

  1. We reserve the right to update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

Shipping Policy

 Delivery Coverage

  1. OLA Online Marketing currently delivers to locations within Peninsular Malaysia.
  2. We do not deliver to East Malaysia (Sabah & Sarawak) at this time unless otherwise stated.

Delivery Charges

  1. Delivery fees may vary based on the product type, size, weight, and delivery location.
  2. Some items may qualify for free delivery, as stated in the product description or at checkout.

Delivery Timeframe

  1. Orders are typically processed within 1 - 3 working days upon payment confirmation.
  2. Delivery time usually takes 3 - 7 working days, depending on your location and stock availability.
  3. For installation-required products, our team will contact you to schedule the installation appointment.

Delivery Partners

  1. We work with reliable logistic partners and our own delivery fleet to ensure timely and safe deliveries.
  2. For bulky items or appliances, delivery and installation may be done by our in-house technicians or trusted third-party teams.

Receiving Your Order

  1. Customers must ensure the delivery address provided is accurate and accessible.
  2. A representative must be present to receive the goods and sign off on the delivery note.
  3. If no one is available during the delivery attempt, re-delivery charges may apply.

Delivery Delays

  1. While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather, traffic, stock shortages, or high demand during peak seasons.
  2. We will do our best to notify customers of any significant delivery delays.

Delivery with Installation

  1. For items that include installation (e.g., air conditioners, water heaters), our team will coordinate with you for a suitable installation time slot.
  2. Additional installation charges may apply for complex installations or special requests.

Self-Collection

  1. Currently, OLA.my does not offer self-collection unless explicitly arranged and confirmed with our team in advance.

Refund & Return Policy

Return Eligibility

  1. Products may be returned within 7 days of delivery if they are defective, damaged, or incorrect.
  2. Items must be unused, in original packaging, and with all included accessories and documents.
  3. Proof of purchase (invoice or receipt) is required for all return requests.

Non-Returnable Items

  1. The following items are non-returnable unless defective or damaged upon arrival:
    1. Products marked as 'Clearance' or 'Final Sale'
    2. Custom-made or special order items
    3. Items damaged due to misuse, negligence, or modification

Return Process

  1. To initiate a return, contact our customer service team at hello@ola.my or call +60 11 1532 3492 within 7 days of receiving your order.
  2. Once approved, our team will coordinate collection or advise on return instructions.
  3. You are responsible for safely packing the item for return. Items returned damaged due to poor packing may not be eligible for a refund.

Refunds

  1. Approved refunds will be issued to your original method of payment.
  2. Refunds will be processed within 7 – 14 working days after we receive and inspect the returned item.
  3. We reserve the right to deduct delivery or installation fees from the refund unless the return is due to our error.

Exchange Policy

  1. Exchanges are subject to product availability.
  2. If a replacement product is not available, a full refund will be offered.

Damaged or Missing Items

  1. If you receive a damaged item or your delivery is missing parts, report it to us within 48 hours of receipt.
  2. Claims made after this period may not be eligible for return or refund.

Cancellation Policy

 Order Cancellation by Customer

  1. Customers may request to cancel an order within 24 hours of purchase or before the order has been processed and shipped.
  2. Cancellation requests must be submitted via email to hello@ola.my or through our customer service hotline.
  3. If the order has already been processed or shipped, cancellation is no longer possible. In such cases, you may refer to our Return & Refund Policy.

Refund for Cancelled Orders

  1. If your cancellation request is approved, a full refund will be issued to your original payment method.
  2. Refunds typically take 7 – 14 working days to process, depending on your payment provider.

Order Cancellation by OLA.my

  1. We reserve the right to cancel any order due to unforeseen circumstances including but not limited to stock unavailability, pricing errors, or suspected fraudulent transactions.
  2. If we cancel your order, we will notify you as soon as possible and issue a full refund.

Special Orders and Non-Cancellable Items

  1. Items marked as 'Special Order' or 'Made to Order' are not cancellable once the order is confirmed and payment is made.
  2. This includes bulk orders, promotional bundles, or customized products